Divisional Manager
1 month ago
As a key member of our senior retail leadership team, you will be responsible for driving the profitability of our division, achieving excellent customer service and retail standards through team performance. You will be proactive in identifying opportunities and risks, using external market trends and competitor insights to inform your decisions.
Key Responsibilities:
- Drive sales opportunities, improving productivity while managing costs within budget, maximising stock availability and improving merchandising standards.
- Lead and inspire a skilled management team, coaching and developing them to sustain high-performing teams.
- Collaborate with senior leadership to action the company vision, ensuring effective implementation of initiatives.
- Challenge and develop operational efficiencies across the division and the store.
- Monitor divisional sales and profit, delivering appropriate action to drive results.
- Ensure key business messages are cascaded effectively to all team members.
- Plan effectively for key trading and calendar events, ensuring implementation.
- Be responsible for concession relationships, supporting sales plans and highlighting risks and opportunities.
Requirements:
- Commercially astute, responsive to customer needs and market trends.
- Experienced food retailer with skills and experience in high-volume, fast-paced trading environments.
- Great communicator, building strong relationships with customers, team members, stakeholders, and concession partners.
- Engaging and influential, able to drive change across multiple stakeholders.
- Naturally pragmatic and solutions-oriented, calm under pressure and able to give clear guidance.
- Natural and service-focused leader, coaching team members to drive performance and service.
- Team player, bringing ideas and sharing best practice with the senior management team.
- Collaborative, working flexibly as part of the management team to support projects and cross-functional meetings.
KPIs:
Sales - Total OB and concession sales (LY and Plan), profit and cash sales margin
Stock loss – Cash and percentage to sales, audit compliance
Service – NPS score and data capture
People – Absence, turnover, engagement and pulse surveys, as well as productivity, UPT, ATV, SPH
Payroll – Cash and percentage to sales
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