Account Management Specialist

3 weeks ago

Wellingborough, Northamptonshire, United Kingdom Cummins Inc. Full time

Account Management Specialist

We are seeking a skilled Account Management Specialist to drive sales growth and customer satisfaction for our Powergen Projects in Wellingborough, Northamptonshire, UK.

Key Responsibilities:

  • Build strong relationships with designated accounts by understanding their needs, concerns, and objectives.
  • Develop comprehensive account plans and strategies to achieve client objectives and maximize value for both the client and the company.
  • Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring clear and effective communication throughout the engagement.
  • Proactively identify and address client issues, concerns, or challenges to ensure prompt resolution and maintain client satisfaction.
  • Identify opportunities to expand the scope of services or products offered to clients and effectively cross-selling or upselling additional offerings.
  • Manage contract negotiations, renewals, and amendments in collaboration with internal stakeholders and legal teams.
  • Work to increase revenue from existing clients by identifying opportunities for upselling, cross-selling, and expansion, and accurately forecasting revenue projections.
  • Collaborate with internal teams such as sales, marketing, product development, and customer support to ensure alignment on client needs and objectives.
  • Monitor client satisfaction levels, gather feedback, and take proactive measures to ensure high levels of client retention and loyalty.

Requirements:

  • Technical and Commercial Skills: A solid technical background combined with strong commercial skills will enable you to understand and meet customer needs effectively.
  • Language Proficiency: Proficient English is essential, and knowledge of additional languages, especially French, will be a significant advantage in communicating with diverse clients.
  • Strategic Pricing and Account Planning: The ability to develop pricing strategies and execute account plans by aligning with key stakeholders and tracking progress against targets is crucial.
  • Adaptability and Communication: Explaining complex technical information in a way that is understandable and useful to various audiences, and developing account strategies that balance customer requirements with business capabilities, will be key to your success.

Education/Experience:

  • College, university, or equivalent degree in marketing, sales, technical, or a related subject or equivalent industry experience required.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Significant level of relevant work experience, including previous customer and/or product experience required. Purchasing/commercial contract negotiation preferred.

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