Customer Service Excellence Specialist

4 days ago


Ashford, Kent, United Kingdom Morepeople 01780 Full time

We are looking for a Customer Service Excellence Specialist to join our team in Ashford. The ideal candidate will have experience in a large, fast-moving company in a customer service, inside sales, or sales support role. The salary for this position is £42,000 - £52,000 per annum.

Job Requirements:

The successful candidate will be responsible for:

  • Managing and analysing customer files, market data, and product portfolios.
  • Preparing for customer meetings and providing reports on turnover, assortment, profitability, and customised reports.
  • Working closely with account managers to maintain retailer's product management systems.
  • Having a strong understanding of supply chain/purchasing and sales impact.

A commercial, client-focused mindset and excellent communication skills are essential for this role. You will also be expected to be proficient in Excel and have experience working with IT systems (preferably SAP).



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