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South West London, United Kingdom GORING HOTEL (The) Full time

The Goring Hotel, a renowned family-owned luxury hotel in London, is seeking a highly skilled Reception Supervisor to join its team.

Key Responsibilities:

  • Deliver exceptional customer service to guests, ensuring a warm and personalized experience throughout their stay.
  • Meet and exceed quality standards to optimize guest satisfaction, driving continuous improvement and excellence in service delivery.
  • Motivate and inspire the team, fostering a positive and collaborative work environment.

Requirements:

  • Excellent attention to detail, with a passion for delivering 5-star standards and creating memorable experiences for guests.
  • Genuine passion and enthusiasm to learn and develop, with a strong desire to grow and succeed in a luxury hotel environment.
  • Impeccable grooming standards, with a professional and approachable demeanor.
  • Highly motivated individual with a positive outlook, able to work effectively in a fast-paced environment.

What We Offer:

  • Monthly complimentary wellness appointments, including chiropody, massage, and yoga.
  • Employee Assistance Programme (Hospitality Action) for support and guidance.
  • Free meals on duty, uniform provided and laundered.
  • A variety of social activities, from large-scale parties to smaller department gatherings.
  • Training opportunities and chances to develop and grow in a Forbes 5-star property.
  • £500 refer-a-friend bonus (after 6 months employment).
  • A family feel working environment, with a strong focus on teamwork and collaboration.

Eligibility:

  • Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the role.