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Service Advisor
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor at Big Sky Additions Ltd. As a Service Advisor, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring the continued success of our business.
Key Responsibilities:
- Customer Interaction: Meet, greet, and identify customer needs, providing exceptional service and ensuring a positive experience.
- Communication: Keep customers fully informed throughout their visit, providing clear and concise information about their vehicle's service.
- Customer Satisfaction: Explain the visit details and ensure customer satisfaction upon vehicle collection, exceeding expectations and building loyalty.
- Team Coordination: Liaise with other departments to ensure excellent service, working collaboratively to achieve business objectives.
- Follow-Up: Contact customers post-visit to ensure everything is satisfactory, gathering feedback and making improvements.
Requirements:
- Passionate and Enthusiastic: A genuine passion for customer service and a flair for delivering exceptional experiences.
- Confident Communicator: A confident and effective communicator with a background in delivering excellent service, able to build strong relationships with clients.
- Industry Experience: Experience in the motor industry is preferred, but similar industry experience will be considered.
Benefits:
- Flexible Work Patterns: We offer tailored working hours and days to suit your needs, providing a healthy work-life balance.
- Rewarding Role: Enjoy a fulfilling position with a competitive base salary, commission opportunities, and excellent employee benefits, recognizing your hard work and dedication.
