Strategic Operations Director

3 weeks ago

London, Greater London, United Kingdom Healthera Full time
About Healthera

Healthera is a pioneering digital health company that is revolutionizing the way healthcare services are delivered. Our mission is to empower patients to access faster, more personalized, and convenient healthcare services through our cutting-edge digital platform.

Job Overview

We are seeking a highly skilled and experienced Strategic Operations Director to join our team. This is a pivotal role that will drive Healthera's strategic vision and operational excellence.

Key Responsibilities
  • Strategic Planning and Execution: Develop and refine Healthera's strategic plan in collaboration with our leadership, product, tech, and customer-facing teams. Identify and evaluate growth opportunities, market trends, and competitive landscape.
  • Operational Excellence: Oversee and optimize day-to-day operations, ensuring efficiency and effectiveness. Develop and implement processes and systems to enhance operational performance.
  • Project Management: Lead cross-functional teams in the execution of strategic projects and initiatives. Define project scope, objectives, and deliverables, ensuring alignment with organizational goals.
  • Finance Modelling: Develop and measure the unit economics and profitability of our B2B and B2C offerings. Perform financial modelling, monitoring, and PnL analysis to ensure sustainable growth.
Requirements
  • 6+ years of experience in strategy, operations, or management roles, with a proven track record of leading successful projects, driving operational improvements, and developing GTM strategies.
  • Experience working in a scale-up company and other fast-paced, competitive environments.
  • Proficiency in data analysis and performance metrics particularly in a B2C / Marketplace / SaaS setting; proficiency in creating dashboards and reporting on KPI as well as performing deep dive analysis.
  • Experience with customer-focussed initiatives such as cohort analysis, customer satisfaction score improvements, customer-base segmentation and automations.
  • Experience with creating customer experience / customer journeys.
  • Experience with financial modelling; understanding of revenue drivers and growth initiatives.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent project management and organizational skills.
  • Exceptional communication and interpersonal skills.
  • Ability to lead and motivate cross-functional teams.
  • Bachelor's degree in a quantitative field is a must-have; MBA or advanced degree preferred.
  • Familiarity with the healthcare industry and digital health solutions is highly desirable.
What We Offer
  • Competitive salary and benefits package.
  • Share options for you to benefit directly from the business's long-term growth.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • The chance to make a meaningful impact in the healthcare sector.

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