Customer Service Team Lead

13 hours ago


Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time
Job Description

German Language Customer Care Team Leader

This international company values its employees and fosters a collaborative environment. As a Customer Care Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to clients.

The role is a hybrid position, with days worked from home and 1 day at the office in St Neots, Cambridge. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

The company is committed to creating a culture of mutual respect, trust, and collaboration. If you are a motivated and experienced customer service professional looking for a new challenge, this could be the ideal opportunity for you.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure excellent service delivery
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with other teams to ensure seamless customer experiences
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills


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