Customer Service Team Lead
13 hours ago
German Language Customer Care Team Leader
This international company values its employees and fosters a collaborative environment. As a Customer Care Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to clients.
The role is a hybrid position, with days worked from home and 1 day at the office in St Neots, Cambridge. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
The company is committed to creating a culture of mutual respect, trust, and collaboration. If you are a motivated and experienced customer service professional looking for a new challenge, this could be the ideal opportunity for you.
Key Responsibilities:
- Lead a team of customer service representatives to ensure excellent service delivery
- Develop and implement customer service strategies to improve customer satisfaction
- Collaborate with other teams to ensure seamless customer experiences
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in customer service leadership
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
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