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Customer Service Representative German
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Customer Service Representative German
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Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob OpportunityGerman Speaking Customer Care AdministratorSalary £20 - £27,000Hybrid Working ArrangementAthena Resourcing Solutions is seeking a German Speaking Customer Care Administrator to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients.Key...
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Customer Service Representative German
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Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob OpportunityGerman Speaking Customer Care AdministratorSalary £20 - £27,000Hybrid Working ArrangementAthena Resourcing Solutions is seeking a German Speaking Customer Care Administrator to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our clients.Key...
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German Customer Care Team Leader
3 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Care Team LeaderA Key Role in Our Customer Service TeamWe are seeking a highly skilled and experienced German Language Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our customers receive...
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German Customer Care Team Leader
3 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Care Team LeaderA Key Role in Our Customer Service TeamWe are seeking a highly skilled and experienced German Language Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our customers receive...
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Customer Service Representative German
1 week ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionGerman Speaking Customer Care AdministratorSalary £20 - £27,000Hybrid working 1 day per month in the officeAthena Resourcing Solutions is seeking a German Speaking Customer Care Administrator to join the Customer Care team. As a key member of the team, you will be responsible for providing exceptional customer service to our clients.Key...
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Customer Service Representative German
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Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob OverviewGerman Speaking Customer Care SpecialistSalary £20 - 27,000Hybrid working 1 day per month in the officeAthena Resourcing Solutions is seeking a German Speaking Customer Care Specialist to join their Customer Care team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key...
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German Customer Care Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Care Team LeaderA Key Role in Our Customer Service TeamWe are seeking a highly skilled and experienced German Language Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive...
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German Customer Care Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Care Team LeaderA Key Role in Our Customer Service TeamWe are seeking a highly skilled and experienced German Language Customer Care Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive...
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German Customer Care Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Care Team LeaderA Key Role in Our Customer Service TeamWe are seeking a highly skilled and experienced German Customer Care Team Leader to join our team at Athena Resourcing Solutions. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our...
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German Customer Care Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Care Team LeaderA Key Role in Our Customer Service TeamWe are seeking a highly skilled and experienced German Customer Care Team Leader to join our team at Athena Resourcing Solutions. As a key member of our customer service team, you will be responsible for leading a team of customer care representatives and ensuring that our...
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Customer Service Team Leader
2 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionJob Title: German Customer Service Team LeadLocation: Remote Work OpportunityAthena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Lead to deliver exceptional customer care and contribute to the company's success.Key Responsibilities:Lead a team of customer service representatives to achieve high levels...
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Customer Service Team Leader
1 week ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob Title: German Customer Service Team LeaderJob Description: We are seeking a highly skilled German speaking Customer Service Team Leader to join our team at Athena Resourcing Solutions.Key Responsibilities:* Deliver exceptional customer service and support to our clients* Lead and manage a team of customer service representatives* Develop and implement...
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Customer Service Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionJob Title: German Customer Service Team LeaderLocation: Flexible Work ArrangementAthena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Leader to deliver exceptional customer care and contribute to the company's success.Key Responsibilities:Lead a team of customer service representatives to provide...
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Customer Service Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionJob Title: German Customer Service Team LeaderLocation: Flexible Work ArrangementAthena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Leader to deliver exceptional customer care and contribute to the company's success.Key Responsibilities:Lead a team of customer service representatives to provide...
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Customer Service Team Leader
3 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionJob Title: German Customer Service Team LeaderLocation: Flexible Work ArrangementAthena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the...
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Customer Service Team Leader
3 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionJob Title: German Customer Service Team LeaderLocation: Flexible Work ArrangementAthena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the...
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Customer Service Team Leader
4 weeks ago
Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full timeJob DescriptionJob Title: German Customer Service Team LeaderLocation: Flexible Work ArrangementAthena Resourcing Solutions is seeking a highly skilled German-speaking Customer Service Team Leader to deliver exceptional customer care and contribute to the company's success.Key Responsibilities:Lead a team of customer service representatives to ensure...
German Customer Service Team Lead
2 months ago
Athena Resourcing Solutions is seeking a highly skilled German Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and leading a team of customer care administrators.
Key Responsibilities:- Motivate and Support the Team: Coach and develop a high-performing team to achieve exceptional customer service standards.
- Lead a Team of Customer Care Administrators: Provide guidance and support to ensure the team is equipped to handle complex customer queries.
- Resolve Complex Customer Queries: Use bespoke IT systems to resolve and process customer orders and queries.
- Conduct Channel Quality Reviews: Collaborate with colleagues to identify areas for improvement and develop coaching plans to enhance team performance.
- Perform Regular 1-1s and Performance Reviews: Conduct regular performance reviews to ensure team members are meeting expectations and provide constructive feedback for growth and development.
- Assist with Recruitment: Collaborate with the recruitment team to identify and attract top talent for customer care roles.
- Develop Product and Process Knowledge: Stay up-to-date with product and process knowledge to provide exceptional customer service and support.
- Be a Proud Ambassador: Represent Athena Resourcing Solutions as a proud ambassador to customers and colleagues, promoting our values and mission.
- Previous Team Leader/Supervisor Experience: Proven experience in leading a team and driving results.
- Passionate about Delivering Customer Service: A genuine passion for delivering exceptional customer service and a commitment to excellence.
- Fluent in Spoken and Written German and English: Strong language skills to communicate effectively with customers and colleagues.
- Willing to Learn: A willingness to learn and adapt to new systems and processes.
- Positive and Engaging Communication Skills: Excellent communication skills to build strong relationships with customers and colleagues.
- Flexible Coaching & Feedback Skills: Ability to provide constructive feedback and coaching to team members.
- Effective Change Leadership: Ability to lead change and prioritize a varied workload.
- Ability to Work in a Team: A team player who can work collaboratively with colleagues to achieve results.
- Take Ownership and Drive Team Engagement: A self-motivated individual who can drive team engagement and results.
- Interpret Department, Team and Individual Metrics: Ability to interpret metrics to drive continuous improvement.
- Problem-Solving Skills: Strong problem-solving skills to take the initiative and develop solutions.
Athena Resourcing Solutions offers a hybrid working arrangement, with 1 day per week in the office and the remaining days working from home. This role involves a mixture of home and office working, and we ask candidates to be able to commute to our St Neots office.
We are an equal opportunities employer and welcome applications from candidates of all races, genders, ages, religions, and beliefs, sexual orientations, and people with disabilities.
