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Customer Service Representative

2 months ago


Eaton Socon, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time
Job Title: Fluent German Speaking Customer Service Advisor

**Job Summary:**

We are seeking a highly skilled and fluent German speaking customer service advisor to join our team at Athena Resourcing Solutions. As a customer service advisor, you will be responsible for providing exceptional customer service to our German-speaking customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to German-speaking customers via phone, email, and other communication channels.
  • Resolve customer queries and concerns in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Develop and maintain a deep understanding of our products and services to effectively communicate with customers.
  • Meet or exceed customer service targets and key performance indicators (KPIs).

Requirements:

  • Fluent German language skills (oral and written) and English language skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including remote work options.

About Us:

Athena Resourcing Solutions is a leading employment agency and employment business. We are committed to providing exceptional customer service and supporting our clients in finding the best talent for their businesses.