Customer Service Representative

4 weeks ago


Eaton Socon, Cambridgeshire, United Kingdom Osborne Appointments Full time
Job Summary:

Osborne Appointments is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service via phone, email, and live chat. You will process orders, answer customer queries, and handle complaints in a professional and timely manner.

Key Responsibilities:
  • Process orders and respond to customer inquiries in a timely and professional manner.
  • Handle customer complaints and concerns via phone, email, and live chat.
  • Work collaboratively with the team to achieve sales and customer satisfaction targets.
  • Provide excellent customer service and support to ensure customer loyalty and retention.

Requirements:
  • Previous experience in a customer-facing role, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Sound working knowledge of Microsoft Office applications, especially Excel.

What We Offer:
  • A competitive salary of £24,400 plus bonus.
  • 32 days holiday including bank holidays.
  • Pension: 4% Company Contribution.
  • Healthcare Cover.
  • Quarterly bonus payments.


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