Customer Service Representative
4 weeks ago
Osborne Appointments is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service via phone, email, and live chat. You will process orders, answer customer queries, and handle complaints in a professional and timely manner.
Key Responsibilities:
- Process orders and respond to customer inquiries in a timely and professional manner.
- Handle customer complaints and concerns via phone, email, and live chat.
- Work collaboratively with the team to achieve sales and customer satisfaction targets.
- Provide excellent customer service and support to ensure customer loyalty and retention.
Requirements:
- Previous experience in a customer-facing role, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Sound working knowledge of Microsoft Office applications, especially Excel.
What We Offer:
- A competitive salary of £24,400 plus bonus.
- 32 days holiday including bank holidays.
- Pension: 4% Company Contribution.
- Healthcare Cover.
- Quarterly bonus payments.
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