Customer Care Administrator
3 months ago
German Speaking Customer Care Administrator Salary £20 - 27,000
Hybrid working 1 day per month in the office in Cambridgeshire
Our client is a people focused business who strive to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives their success. They are looking for German Speaking Customer Care Administrator to join the Customer Care team that want to work for a unique company with lovely, kind and generous people. They have a network of German Speaking Customer Care Administrators that are passionate about their products and people. The German Speaking Customer Care Administrator will assist a wide range of customers with their product orders and questions. The Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of customer service.
German Speaking Customer Care Administrator Key Responsibilities:
* Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.
* Process customer orders via various Non-Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
* Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
* Participate in the ongoing development of Customer Care and the wider business
* Keep up to date with processes, and ensure a thorough understanding of the company’s business structure and product portfolio.
German Speaking Customer Care Administrator Key Attributes
* Passionate about delivering excellent customer service.
* Must be fluent in both oral and written English and German or Swiss German
* Knowledge of sales process and ordering systems is desirable but not essential.
* Excellent communication skills with both internal & external customers.
* Able to build good relationships at all levels with a positive and flexible approach.
* Able to solve problems, have initiative, and open to continuous improvement and learning.
* Must be positive, resilient and adaptable to change
Additional Rewards:
* Rewarding salary packages Contributory pension scheme of up to 6%
* Opportunity to buy & sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Discounts at leading brands and retailers
* Relocation support package for anyone located 50 miles or more from the office.
* Cycle2Work scheme
* Eye care vouchers
* Free own label nutritional and personal care products at work
* Life assurance
This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs.
Sample Shift Pattern:: 5-week rotation: £25,000 per year
o Week 1: Monday to Friday. 07:00 – 15:15
o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
o Week 3: Monday to Friday. 11:00 – 19:15
o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
o Week 5: Monday to Friday. 11:45 – 20:00
Excellent opportunity highly recommended for any German Speaking Customer Care Administrators.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.
Search criteria: Germany, German, Customer care, remote working, home based, flexible working
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