Building Reception Team Leader
4 weeks ago
We are seeking a highly skilled and experienced Reception Services Coordinator to join our team at The Princess Alexandra Hospital NHS Trust. As a key member of our reception team, you will be responsible for providing a professional, customer-centred reception service to patients attending our clinical services across all sites.
Key Responsibilities- Provide an accurate and timely appointment booking service for patients admitting, discharging or requiring follow-up Out Patient appointments.
- Be the first line public face of the Trust for patients attending for clinical treatment.
- Promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times.
- Offer patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process.
- Manage and support reception staff in the ophthalmology department in both sites.
- GCSE's in Maths and English
- NHS Experience
- Managing Staff
- PAH IT systems
- NHS Clerical Experience
- Full induction and onboarding process in our organisation
- Free car parking for our staff
- Structured pay scheme, including additional living supplement to your basic salary
- Minimum 27 days' annual leave plus bank holidays (pro rata for part-time staff)
- Access to our Alex Lounge, our staff only rest area with free tea and coffee
- Access to NHS Pension scheme
- Flexible working options available, in line with our flexible working policy
- Onsite creche facilities
- Annual appraisals with career pathways
- In-house training courses
- Discounted hospital restaurant
- Staff health and wellbeing health services and complimentary health provision
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