Senior Casino Games Host

2 weeks ago


Leicester, Leicester, United Kingdom Grosvenor Casinos Full time
About Grosvenor Casinos
We're on a mission to become the UK's most loved casinos, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. Our venues sit at the heart of their communities, providing an exciting experience for all.

Job Overview
We're looking for an experienced dealer to join our team in Leicester. As a skilled professional, you'll be responsible for delivering outstanding customer service through live gaming experiences. You'll work closely with our team to meet table demand and deliver fantastic service on the gaming floor.

Key Responsibilities
As an experienced dealer, your key responsibilities will include:
  • Acknowledge, welcome and assist customers in gaming
  • Understand the games, payouts and who are our high value members
  • Connect with first time customers, explaining how the games are run
  • Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware of safer gambling practices and inform a manager if you notice any signs of problem gambling


Benefits
We offer a competitive salary range of £25,000 - £35,000 per annum, depending on experience. Additionally, you'll receive a number of benefits including:
  • 1,000 joining incentive, paid in two installments (T&Cs apply)
  • A share of uncapped tips
  • Premium pay allowance after midnight (1 per hour)
  • Paid breaks
  • 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
  • Industry-leading employee rewards platform
  • Monthly & yearly STARS awards
  • Employee assistance programme and access to in-venue mental health first aiders
  • NEST pension


What We Offer
At Grosvenor Casinos, we're committed to providing a safe and welcoming environment for all our customers and staff. We're passionate about delivering exceptional customer service and creating an enjoyable experience for everyone. If you're a motivated and enthusiastic individual who is passionate about delivering great service, we'd love to hear from you.
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