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Advice and Information Officer

2 months ago

Catford, Greater London, United Kingdom Hatched Recruitment Group Full time
Job Title: Advice and Information Officer

Are you passionate about providing exceptional customer service and making a positive impact in the lives of others? We are seeking a highly skilled Advice and Information Officer to join our team at Hatched Recruitment Group.

Main Responsibilities:

  • Respond to adult social care enquiries in a timely and professional manner, using a strength-based approach to ensure customer satisfaction.
  • Provide information and signposted advice to customers about community services and voluntary sector partners, promoting independence and self-help.
  • Liaise with other sections as needed, adhering to procedures and instructions.
  • Complete delegated work tasks thoroughly and timely, using initiative and seeking guidance as required.

Requirements:

  • Knowledge of adult social care services, including equipment and community-based support services.
  • Understanding of data protection legislation and maintaining client confidentiality.
  • Knowledge of welfare rights issues and ability to verbally resolve customer enquiries in a straightforward manner.
  • Experience of working with adult social care services, using Microsoft Office products, and an online computer system.
  • Ability to work to targets and timescales, using initiative and learning new services incorporated in Customer Services.

What We Offer:

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary.