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Repairs Service Manager

2 months ago

Southwark, United Kingdom Reed Property & Construction Full time
Job Description

Job Title: Repairs Service Manager

Company: Reed Property & Construction

Job Type: Temporary

Location: Remote (with occasional office visits)

Hours: 37.5 hours per week

Salary: £58,000 per annum (temp rate £38.66 per hour via Umbrella)

About the Role:

The Repairs Service Manager will be responsible for the overall day-to-day smooth leadership of the operational team to deliver a high-performing in-house service that meets its service targets and enhances the reputation of the client.

Key Responsibilities:

  • Responsible for the overall day-to-day smooth running of the operational team and sub-contractor supply chain, including supporting the scheduling and planning team on a daily basis to ensure all tasks are completed on time and to a high standard with an outcome-focused approach.
  • Responsible for the performance management of a direct delivery team of between 12 and 16 operatives, team supervisors with some liaison and commissioning of specialist sub-contractor supply chain.
  • Responsible for the direct delivery team and will cover all people and performance-related issues such as appraisals, 1-2-1s, leave, performance action plans, agreeing leave, managing leave and absence to ensure correct level of resource at all times, investigation, disciplinary, grievances, and induction.
  • Responsible for the overall commercial position of the In-house team at job level, ensuring weekly checks on productivity, materials and labour allocation and compliance and performance oversight of the Incentive Scheme.
  • Responsible for reviewing performance in 4 key areas, quality, customer satisfaction, Value for money and Health & Safety addressing day-to-day issues and escalating any concerns into contract management structures.
  • Responsible for ensuring first-class case management of more complex repairs complaints Members enquiries and escalations ensuring excellent communications, meeting response timescales and quality standards.
  • Responsible for ensuring that the direct labour training matrix is up to date and employees have suitable skills to undertake their roles including on-boarding, ongoing training and changes arising from policy, regulation or legislation.
  • Responsible for operational Health and Safety Compliance, on-site and desktop evaluations pre and post completion, delivering Tool Box Talks, to communicate and ensure understanding and ownership of, important messages in relation to Health and Safety, Customer Care, complaints and commendations.
  • Reflecting the values, attitudes and behaviours in everything you do and inspire your direct reports and staff to achieve the best outcomes.

Requirements:

  • Ability to provide effective leadership and support to the Team, working collaboratively with staff and external stakeholders to deliver objectives.
  • Expert contract management skills and significant experience managing the whole supply chain to secure demonstrable value for money consistently.
  • Proven track record of providing effective leadership and support to teams, working collaboratively with staff and external stakeholders to assure delivery of objectives through a blended supply chain.
  • Proven track record of delivering a first-class repairs and maintenance service in the building/construction industry.
  • A sound knowledge of Housing Maintenance and Property Management.
  • Significant experience of managing contractors and agents, ideally under different forms of contract.
  • Knowledge of statutory responsibilities relating to property management, Health and Safety and Housing.