Customer Service Coordinator

3 weeks ago


Leamington Spa, Warwickshire, United Kingdom CALOR GAS LIMITED Full time
Customer Service Coordinator Role

Calor Gas Limited is seeking a dedicated Customer Service Coordinator to manage gas-related emergencies, service orders, and the Maintenance of Company Assets program.

Key Responsibilities:

  1. Create work orders in compliance with Calor policy, ensuring accurate capture of labour, equipment, and material needs, and raising necessary purchase orders.
  2. Efficiently schedule appointments for colleagues, confirming with customers in a timely manner.
  3. Manage purchase orders using Calor's ERP system, ensuring adherence to business policies.
  4. Place material orders with suppliers and arrange for timely delivery to site.
  5. Review and manage aborted or cancelled appointments, ensuring next steps are clearly defined.
  6. Monitor work orders to support the completion and closure processes.
  7. Respond to all communications within 48 hours or issue a holding letter when necessary.
  8. Produce customer letters using Calor's standard templates.

About Calor Gas Limited

Calor Gas Limited is a leading provider of gas solutions, committed to delivering exceptional customer service and maintaining high standards of service.



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