Customer Service Coordinator
3 weeks ago
Calor Gas Limited is seeking a dedicated Customer Service Coordinator to manage gas-related emergencies, service orders, and the Maintenance of Company Assets program.
Key Responsibilities:
- Create work orders in compliance with Calor policy, ensuring accurate capture of labour, equipment, and material needs, and raising necessary purchase orders.
- Efficiently schedule appointments for colleagues, confirming with customers in a timely manner.
- Manage purchase orders using Calor's ERP system, ensuring adherence to business policies.
- Place material orders with suppliers and arrange for timely delivery to site.
- Review and manage aborted or cancelled appointments, ensuring next steps are clearly defined.
- Monitor work orders to support the completion and closure processes.
- Respond to all communications within 48 hours or issue a holding letter when necessary.
- Produce customer letters using Calor's standard templates.
About Calor Gas Limited
Calor Gas Limited is a leading provider of gas solutions, committed to delivering exceptional customer service and maintaining high standards of service.
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