Customer Service Representative
4 weeks ago
Customer Service Role Overview
We are seeking a skilled Customer Service Advisor to join our team at The Recruitment Co. in Warwick. As a key member of our customer service team, you will be responsible for handling inbound calls from existing customers, responding to a wide range of enquiries, and coordinating appointments for engineers to attend repairs or replacements at customers' properties.
Key Responsibilities:
- Respond to customer enquiries regarding billings, payments, repairs, installations, and replacements.
- Coordinate appointments for engineers to attend customer properties.
- Provide excellent customer service and resolve issues promptly.
Requirements:
- Experience in customer-facing positions.
- Great personality and work ethic.
- Ability to commit to 30 hours per week training across the first 3 weeks.
Working Hours:
- Monday to Friday, 5 shifts per week.
- 30 hours - 12pm to 6pm.
- 20 hour - 2pm to 6pm.
- Working 1 in 3 Saturdays with a rest day between Mon-Fri.
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