Customer Service Representative

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom The Recruitment Co. Full time

Customer Service Role Overview

We are seeking a skilled Customer Service Advisor to join our team at The Recruitment Co. in Warwick. As a key member of our customer service team, you will be responsible for handling inbound calls from existing customers, responding to a wide range of enquiries, and coordinating appointments for engineers to attend repairs or replacements at customers' properties.

Key Responsibilities:

  • Respond to customer enquiries regarding billings, payments, repairs, installations, and replacements.
  • Coordinate appointments for engineers to attend customer properties.
  • Provide excellent customer service and resolve issues promptly.

Requirements:

  • Experience in customer-facing positions.
  • Great personality and work ethic.
  • Ability to commit to 30 hours per week training across the first 3 weeks.

Working Hours:

  • Monday to Friday, 5 shifts per week.
  • 30 hours - 12pm to 6pm.
  • 20 hour - 2pm to 6pm.
  • Working 1 in 3 Saturdays with a rest day between Mon-Fri.


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