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Customer Service Coordinator

1 month ago

Leamington Spa, Warwickshire, United Kingdom Pertemps Bond Full time

We are seeking a highly skilled Customer Service Administrator to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for providing exceptional customer care and support to our clients.

Key Responsibilities:

  • Provide an excellent first point of contact experience for our customers
  • Maintain high levels of customer care and relationships
  • Answer all calls, emails, and customer queries within 48 hours
  • Global contact within CST
  • Cross-functional working across customer service team
  • Ad hoc administrative support for the UK Sales team
  • Sales Order Processing using our ERP system, Oracle JDE Enterprise One

Requirements:

  • Good numeracy and literacy skills with a minimum of GSCE Mathematics and English Language
  • Customer service experience preferred
  • Strong relationship building
  • Must be self-motivated, highly organized, diligent, and able to work well as part of a small team
  • A high attention to detail is crucial due to the nature of business and handling of patient prescription information
  • Customer-focused
  • Polite with a can-do attitude
  • Good IT skills to include using a Sales Order Processing system, Excel, and Word
  • Excellent verbal and written communication skills

About Us:

Pertemps Bond is a leading provider of medical supplies dedicated to improving patient care through their high-quality products and exceptional customer service. We are committed to innovation, excellence, and building long-lasting relationships with our clients.