Financial Planning Support Professional
1 day ago
**About the Role**
We are seeking an experienced Financial Planning Support Professional to join our team in Ipswich. As a key member of our financial planning firm, you will play a vital role in supporting our clients and ensuring their needs are met.
The ideal candidate will have previous experience working within a similar role, with strong interpersonal, communication and customer service skills. They will also possess excellent diary management, planning and organisational skills, as well as a proven ability to work on own initiative.
**Key Responsibilities:**
- Handle all incoming calls and emails in a professional and efficient manner.
- Manage all customer queries efficiently, passing only those requiring advice to the Financial Planner.
- Record annual review dates on the back office system and monitor regularly.
- Plan, book and prepare for all annual review meetings, ensuring none are missed.
- Work with the Financial Planner to ensure that all customers are receiving the service they are paying for and expect.
- Help clients register for, navigate and update their account.
- Keep the Financial Planner & Client updated on the progress of outstanding cases and deal with any technical queries.
- Collate and pre-populate New Business / Servicing forms and application packs.
- Process all new business, tracking transactions through to accurate and timely completion.
**Salary:** £28,000 - £32,000 per annum, depending on experience.
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Financial Planning Specialist
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