Administrative Professional for Financial Services

13 hours ago


Ipswich, Suffolk, United Kingdom IDEX Consulting Full time

IDEX Consulting is a dynamic financial planning firm in Ipswich that offers a range of services to its clients. We are currently seeking a highly skilled Administrative Professional for Financial Services to join our team.

The successful candidate will be responsible for various tasks, including handling client communications, managing customer queries, and coordinating annual reviews. They will also assist clients with account management and provide support to our Financial Planner.

About the Job:
  1. Client Liaison: Provide exceptional client service by responding to all inquiries in a professional manner.
  2. Query Resolution: Efficiently manage customer queries, ensuring that those requiring advice are escalated to our Financial Planner.
  3. Review Scheduling: Schedule and coordinate annual review meetings to ensure seamless execution.
  4. Preparation and Follow-up: Prepare for and follow up on annual review meetings to guarantee their success.
  5. Quality Control: Work closely with our Financial Planner to maintain high standards of service quality.
  6. Client Account Management: Support clients in managing their accounts, ensuring they have access to the necessary information and tools.
  7. Update and Notification: Keep our Financial Planner and clients informed about ongoing cases and technical queries.
  8. Form Completion: Gather and complete New Business/Servicing forms and application packs accurately and efficiently.
  9. Transaction Tracking: Monitor and process new business transactions to ensure timely completion.
  10. Platform Maintenance: Maintain and update client platform account records.

We offer a competitive salary of £35,000 - £45,000 per annum (dependent on experience) and a range of benefits to support your career growth.



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