Financial Planning Coordinator
1 week ago
**Job Title:** Financial Planning Administrator
**Location:** Ipswich
We are seeking an experienced Financial Planning Administrator to join our team at IDEX Consulting. As a key member of our financial planning department, you will play a vital role in supporting our clients with their financial needs.
Your responsibilities will include:
- Handling incoming calls and emails in a professional and efficient manner.
- Managing customer queries efficiently, passing only those requiring advice to the Financial Planner.
- Recording annual review dates on the back-office system and monitoring regularly.
- Planning, booking, and preparing for all annual review meetings to ensure none are missed.
- Working with the Financial Planner to ensure customers receive the service they pay for and expect.
- Helping clients register for, navigate, and update their account.
- Keeping the Financial Planner and Client updated on the progress of outstanding cases and dealing with technical queries.
- Collating and pre-populating New Business/Servicing forms and application packs.
- Processing all new business, tracking transactions through to accurate and timely completion.
The ideal candidate will possess:
- Previous experience working within a similar role.
- Strong interpersonal, communication, and customer service skills.
- Excellent diary management, planning, and organisational skills.
- Excellent accuracy and attention to detail.
- A proven ability to work independently.
- An excellent telephone manner.
- A high level of customer service.
We offer great support, training, and hybrid working arrangements. The salary for this role is £25,000 - £30,000 per annum, dependent on experience.
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