Financial Planning Coordinator

1 week ago


Ipswich, Suffolk, United Kingdom IDEX Consulting Full time

**Job Title:** Financial Planning Administrator

**Location:** Ipswich

We are seeking an experienced Financial Planning Administrator to join our team at IDEX Consulting. As a key member of our financial planning department, you will play a vital role in supporting our clients with their financial needs.

Your responsibilities will include:

  • Handling incoming calls and emails in a professional and efficient manner.
  • Managing customer queries efficiently, passing only those requiring advice to the Financial Planner.
  • Recording annual review dates on the back-office system and monitoring regularly.
  • Planning, booking, and preparing for all annual review meetings to ensure none are missed.
  • Working with the Financial Planner to ensure customers receive the service they pay for and expect.
  • Helping clients register for, navigate, and update their account.
  • Keeping the Financial Planner and Client updated on the progress of outstanding cases and dealing with technical queries.
  • Collating and pre-populating New Business/Servicing forms and application packs.
  • Processing all new business, tracking transactions through to accurate and timely completion.

The ideal candidate will possess:

  • Previous experience working within a similar role.
  • Strong interpersonal, communication, and customer service skills.
  • Excellent diary management, planning, and organisational skills.
  • Excellent accuracy and attention to detail.
  • A proven ability to work independently.
  • An excellent telephone manner.
  • A high level of customer service.

We offer great support, training, and hybrid working arrangements. The salary for this role is £25,000 - £30,000 per annum, dependent on experience.



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