Sales and Service Team Member

3 days ago


Southampton, Southampton, United Kingdom M&Co Full time
About the Role:
We are seeking an experienced and passionate individual to join our sales team as a part-time Fashion Retail Sales Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service, optimizing sales, and maintaining a visually appealing store environment.

Key Responsibilities:
  • Deliver exceptional customer service, responding to customer inquiries and resolving issues promptly.
  • Maintain a thorough knowledge of our products, recommending items that meet customer needs and preferences.
  • Operate the till and handle financial transactions efficiently and accurately, minimizing errors and maximizing sales.
  • Assist with deliveries and stock handling, adhering to health and safety guidelines and maintaining a clean and organized store environment.
  • Participate in visual merchandising, maintaining a visually appealing store environment that showcases our products effectively.
  • Contribute to team efforts, collaborating with colleagues to achieve sales targets and deliver exceptional customer experiences.

Requirements:
  • A warm, friendly, and engaging personality, with excellent communication and interpersonal skills.
  • High motivation and a desire to succeed, with a proactive approach to achieving goals.
  • Ability to work well within a team, using initiative and problem-solving skills to drive results.
  • Ability to adapt to frequent change and high pressure, remaining calm and composed under stress.
  • Experience in customer service and face-to-face contact, with a passion for delivering exceptional customer experiences.
  • Knowledge of High Street fashion desirable, but not essential.

Benefits:
  • 50% discount on M&Co brands.
  • Enhanced holiday allowance.
  • Pension and life assurance.
  • Bonus scheme.
  • Employee wellbeing and assistance programme.
  • Retail discounts.

The salary for this role is £11.63 per hour, with a minimum guarantee of contracted hours and flexibility required during peak trading periods.
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