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Senior DC Pensions Administrator

2 months ago

Redhill, Surrey, United Kingdom WTW Full time

About the Role

We are seeking a highly skilled and experienced Senior DC Pensions Administrator to join our team at WTW. As a leader in the marketplace, we offer an excellent opportunity for experienced pension professionals to grow and develop their careers.

Key Responsibilities

  • Service Delivery Support
    • Support our clients' membership through the transition of services from their current provider to LifeSight.
    • Participate in all aspects of client complaints administration from the initial request through to completion and the final resolution.
    • Ensure your casework is undertaken on time while adhering to our quality standards.
    • Build and maintain technical, procedural, process, and client knowledge.
    • Demonstrate a detailed understanding of the factors both regulatory and legislative which influence the administration of a DC Master Trust.
    • Learn to understand the interdependencies between key deliverables.
    • Be a point of reference on technical issues, non-standard cases, and cross-business-related queries.
    • Oversight of the team's casework when called upon.
    • In conjunction with the Team Leader, ensure that LifeSight service standards and performance metrics are achieved.
    • Ensure accuracy of time recording.
    • Develop strong relationships and trust with both external and internal stakeholders such as client account managers, LS Client Relationship Managers (CRMs), and the broader LS business teams.
  • Operational Excellence (OpEx)
    • Responsible for the adherence to the change, complaints, quality assurance, and operational excellence frameworks enabling the delivery of a quality service.
    • Continuously seek to identify areas where the service to clients and members could be improved and record the detail via the continuous improvement forum.
    • Adhere to the change control process and ensure accuracy of the process and delivery to time and cost targets.
    • Champion the agile way of working and continuous improvement - leading by example.
  • Team
    • Elevate areas of concern to the Team Leader as appropriate.
    • Train, support, and mentor colleagues, as appropriate, across the team.
    • Work with your team and the business to create a positive working environment.
    • Partner, collaborate, and contribute to team cohesion and wellbeing, which is paramount.
    • Invest in own wellbeing and development, with support from the Team Leader.
    • Participate and contribute to daily stand-ups/huddles, team meetings, and retrospectives.
    • Deputize in the absence of the Team Leader.
    • LS have a one-team mentality - team harmony while delivering constantly with quality is key to values.

Requirements

  • Demonstrable experience of dealing with DC occupational pension schemes.
  • Excellent time management skills with the ability to organize and prioritize own workload and diary manage.
  • Customer and quality-focused.
  • Excellent interpersonal skills to include good written and verbal communication.
  • Able to work to a high level of accuracy.
  • Experience of coaching and supporting colleagues.
  • Enthusiasm and keen to thrive and drive delivery in a busy, demanding, and changing environment.
  • Takes accountability for maintaining their technical competence.
  • Excellent written and verbal communication skills.