After Sales Customer Care Specialist

3 days ago


Redhill, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time
About the Role:
The After Sales Customer Care Specialist position at Lloyd Recruitment - Epsom involves being the first point of contact for customers, handling inquiries, and resolving issues efficiently. You will be responsible for processing orders, coordinating with internal teams, and maintaining open communication with clients to ensure a smooth experience. If you have a passion for delivering exceptional customer service and working in a fast-paced environment, this could be an ideal opportunity for you.

Responsibilities:
  • Respond to customer calls, emails, or other communication channels, addressing their concerns and resolving issues promptly.
  • Process client orders accurately, ensuring all requirements are met, and maintain up-to-date records of customer interactions.
  • Collaborate with colleagues across different departments to resolve complex problems and find solutions.
  • Communicate proactively with clients to manage their expectations, keep them informed about their order progress, and address any concerns they may have.
  • Contribute to continuous improvement initiatives to enhance the overall customer experience and refine our processes.

Requirements: A car driver due to the location near Redhill, with free parking available onsite

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