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Key Accounts Administrator

2 months ago

Eastleigh, Hampshire, United Kingdom Dynamite Recruitment Solutions Ltd Full time

We are seeking a proactive and motivated professional to join our team at Dynamite Recruitment Solutions Ltd as a Key Accounts Administrator. This is an exciting opportunity to work with an industry leading national Fire Security business that is rapidly growing and seeking a dedicated individual to support their Head Office team.

Key Responsibilities:

  • To provide exceptional support to customers and internal teams to ensure any Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) on accounts are met.
  • To maintain accurate and up-to-date records of customer data.
  • To complete daily, weekly, and monthly tasks as assigned to support large national customers.
  • To provide excellent customer service by answering phone calls during peak periods or as assigned to overflow.
  • To upload documents to customer-specific portals in line with their contract requirements.
  • To identify opportunities to improve processes and implement efficient solutions using knowledge of business software.
  • To maintain customer comments and information on internal platforms.
  • To possess a good understanding of Fire Security products to assist in account management and customer relationships.
  • To maintain effective communication with customers and departments.

Requirements:

  • Excellent communication and liaison skills.
  • Ability to work in a fast-paced environment.
  • Good understanding of business software and processes.
  • Ability to maintain accurate records and data.
  • Excellent customer service skills.