Service Desk Specialist
6 days ago
We are currently recruiting for a Customer Service Advisor to join our team in Torquay, United Kingdom.
In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service. Some key aspects of the job include:
- Responding to customer calls, emails, and chat queries.
- Providing product information and resolving customer complaints.
- Escalating complex issues to relevant teams.
- Managing customer accounts and processing orders.
- Maintaining accurate records of customer interactions.
Requirements:
- Experience in a customer-facing role, preferably in a similar industry.
- Strong communication and problem-solving skills.
- Ability to multitask and manage high volumes of queries.
- Proficiency in Microsoft Office and CRM software.
- Flexibility to work weekends and varied shifts.
Estimated Salary: £28,500 per annum
The company offers a range of benefits, including:
- A competitive salary package.
- Pension scheme and health insurance.
- Ongoing training and development opportunities.
- A supportive work environment.
- Flexible working arrangements.
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