Front of House Team Leader

15 hours ago


Torquay, Torbay, United Kingdom Lex Leisure Full time
Job Overview

We are seeking a highly skilled Customer Service Supervisor to join our team at Lex Leisure. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

As a Customer Service Supervisor, you will be the face of our leisure centre, interacting with customers, answering queries, and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Provide exceptional customer service and ensure a high level of customer satisfaction
  • Manage the front desk area, including supervising staff, handling customer transactions, and maintaining a clean and organized workspace
  • Develop and implement strategies to improve customer engagement and loyalty
  • Work collaboratively with other teams to achieve business objectives

Benefits:

  • A competitive salary of £25,000 per annum
  • Free gym membership for you and a nominated person
  • Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities, and your day-to-day spending
  • Cycle to Work scheme
  • Pension Scheme
  • Company sick pay
  • Career progression
  • Training and development

About Lex Leisure

Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally, or who require support or bespoke care plans to stay physically active.



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