Front of House Team Leader
15 hours ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Lex Leisure. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.
As a Customer Service Supervisor, you will be the face of our leisure centre, interacting with customers, answering queries, and resolving issues in a professional and courteous manner.
Key Responsibilities:
- Provide exceptional customer service and ensure a high level of customer satisfaction
- Manage the front desk area, including supervising staff, handling customer transactions, and maintaining a clean and organized workspace
- Develop and implement strategies to improve customer engagement and loyalty
- Work collaboratively with other teams to achieve business objectives
Benefits:
- A competitive salary of £25,000 per annum
- Free gym membership for you and a nominated person
- Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities, and your day-to-day spending
- Cycle to Work scheme
- Pension Scheme
- Company sick pay
- Career progression
- Training and development
About Lex Leisure
Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally, or who require support or bespoke care plans to stay physically active.
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