Customer Service Supervisor

5 days ago


Torquay, Torbay, United Kingdom Lex Leisure Full time
Job Description

We are looking for a motivated and enthusiastic Customer Service Supervisor to join our team at Lex Leisure. As a Customer Service Supervisor, you will be responsible for delivering exceptional customer service and ensuring a high level of customer satisfaction.

You will be the face of our leisure centre, interacting with customers, answering queries, and resolving issues in a professional and courteous manner.

Key Responsibilities:

  • Deliver exceptional customer service and ensure a high level of customer satisfaction
  • Manage the front desk area, including supervising staff, handling customer transactions, and maintaining a clean and organized workspace
  • Develop and implement strategies to improve customer engagement and loyalty
  • Work collaboratively with other teams to achieve business objectives

Requirements:

  • GCSEs or equivalent in English and Maths
  • Experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Basic IT skills

Salary: £25,000 per annum

About Lex Leisure

Lex Leisure is a leading provider of leisure services, committed to delivering exceptional experiences for our customers. We are passionate about creating inclusive and accessible environments, where everyone can enjoy sports, fitness, and leisure activities.



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