PCN Account Manager

3 weeks ago

London, Greater London, United Kingdom Logistics UK Full time

Job Summary: We are seeking a highly organized and detail-oriented PCN Executive to oversee Penalty Charge Notice (PCN) accounts for our Logistics UK members.

About the Role: As a PCN Executive, you will be the primary contact for all PCN-related issues, ensuring seamless communication and resolution for our valued members.

Key Responsibilities:

  • Manage PCN accounts efficiently, serving as the main liaison between Logistics UK and members.
  • Analyse PCN trends and 'hotspots,' and provide timely reports for member reviews.
  • Collaborate closely with members, local authorities, and private parking companies to resolve issues.
  • Occasionally visit members to conduct review meetings and discuss PCN trends.
  • Utilize tools like Google Maps and Vision to investigate, upload information, and maintain a thorough PCN database.
  • Support colleagues with PCN administration tasks as needed.

Requirements:

  • Strong background in customer service, administrative, or data entry roles.
  • Proven experience with Microsoft Office and data entry.
  • Ability to manage multiple tasks and prioritize effectively.
  • Clear verbal and written communication with a strong focus on customer service.
  • Self-starter with the ability to work independently and as part of a team.

Benefits:

  • 25 days of annual leave plus bank holidays.
  • Christmas Working Arrangement for extra days off during the festive period.
  • Health Cash Plan for all employees and Private Medical Insurance for managers.
  • Employee Assistance Programme and Mental Health First Aiders.
  • Enhanced Family Leave policy.
  • Flexible and remote working arrangements.
  • Two paid days off per year for charity or volunteering work.
  • Various learning and development opportunities.
  • Range of pension schemes.
  • Award scheme to recognize outstanding employees.
  • Life Assurance Scheme for peace of mind.

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