Global Healthcare Operations Coordinator
4 weeks ago
At International SOS, we are seeking a skilled Operations Specialist to join our team of Medical, Security, and Logistics experts based in London, Chiswick.
About the role
We are looking for a compassionate and perceptive listener who can use their investigative thinking skills to excel in this position.
Key responsibilities
The Operations Specialist will be responsible for:
- Demonstrating a caring attitude when answering queries with the objective of exceeding expectations
- Coordinating cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
- Assessing situations, coordinating medical care, and communicating logistics across the world
- Collaborating with a team of doctors, nurses, security, and operations experts in a fast-paced environment
About you
To be successful in this role, you will need:
- Excellent communication skills (verbal and written)
- Critical thinking and organisational skills to handle a variety of situations
- A naturally sympathetic nature with determination to help people
- The ability to take ownership of protecting data and process integrity
- Confidence in using Microsoft Office
- Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
Benefits
As an Operations Specialist, you will receive:
- A competitive salary, eligible for overtime allowances and salary increases based on performance
- A structured career development track, with opportunities for progression
- Shifts are 3 days on, 4 days off weekly
- 18 days annual leave increasing with service, UK Bank Holidays, and the option to buy additional annual leave
- A day's leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Subsidised staff cafeteria and free tea, coffee, and fruit
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to our Employee Assistance & Employee Support Programme
- Access to Chiswick Business Park Enjoy Work events
About International SOS
At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality, and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2024.
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