Casino Operations Manager

2 weeks ago

SouthendonSea, Southend-on-Sea, United Kingdom Grosvenor Casinos Full time
Casino Manager Opportunity

We're seeking a skilled Casino Manager to lead our team in Southend-on-Sea. As a key member of our management team, you'll be responsible for driving performance, delivering exceptional customer experiences, and upholding the principles of safer gambling.

Key Responsibilities:
  • Maximise performance in gaming and hosting areas, ensuring a high-quality product and customer experience.
  • Develop and mentor a strong team of multi-skilled employees, promoting the Grosvenor brand experience across gaming, leisure, and food & beverage.
  • Support the Management Team in driving casino performance, measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Proactively drive sales, control margin and costs, and ensure compliance with all regulation, particularly the Gaming Commission licensing requirements.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for learning and development, with a comprehensive induction program and guidance from experienced industry professionals.
  • Exciting project work, allowing you to make a meaningful impact on our business.
  • A people-focused culture, with a supportive and nurturing work environment.
  • A high-performing culture, where you can work, win, and grow together with your team.

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