Casino Operations Manager

1 week ago

SouthendonSea, Southend-on-Sea, United Kingdom Grosvenor Casinos Full time
Casino Manager Opportunity

About the Role

Grosvenor Casinos is seeking a skilled Casino Manager to lead our team in Southend-on-Sea. As a key member of our management team, you will be responsible for driving performance, delivering excellent customer experiences, and upholding the principles of safer gambling.



Key Responsibilities

You will:

  • Maximise performance in all areas of the casino, whether on the gaming floor or within hosting, food & beverage.
  • Deliver an excellent product and customer experience while ensuring the principles of safer gambling are upheld.
  • Develop, coach, and mentor a strong team of multi-skilled employees to deliver the Grosvenor brand experience.
  • Support the Management Team in driving the performance of the casino, measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
  • Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  • Proactively drive sales and control margin and costs to drive casino profitability.
  • Ensure the casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and champion safer gambling.


What We Offer

We provide a competitive salary, a fantastic rewards package, and a comprehensive induction program to ensure your success. You'll have the opportunity to learn and grow with experienced industry professionals and contribute to exciting project work that makes a meaningful impact on our business.

Our people-focused culture ensures you have the tools you need to thrive, and our high-performing culture sets the bar high to help you reach your full potential. We're committed to being an inclusive employer, ensuring fair and equal access to our services.

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