Retail Team Lead

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Toolstation Full time

Job Overview

As a Retail Supervisor at Toolstation, you will be the face of our company, responsible for ensuring exceptional customer service and a positive shopping experience. This role requires a strong ability to lead and motivate a team, as well as to work independently to achieve sales targets and maintain a clean and organized store environment.

Key Responsibilities

  • Supporting the Store Manager: In the absence of the Store Manager, you will be responsible for leading the team and ensuring the smooth operation of the store.
  • Maintaining Store Standards: You will be responsible for maintaining the store's appearance, including checking deliveries, stocking shelves, and ensuring a clean and safe environment for customers.
  • Delivering Excellent Customer Service: You will provide a high level of customer service, responding to customer queries, and resolving any issues that may arise.
  • Coaching and Developing the Team: You will work closely with the team to identify areas for improvement and provide coaching and development opportunities to help them grow and succeed.

Requirements

  • Hard Work and Passion: You will be a driven and motivated individual who is passionate about delivering exceptional customer service and achieving sales targets.
  • Teamwork and Communication: You will be an effective communicator and team player who can work collaboratively with colleagues to achieve common goals.
  • Reliability and Flexibility: You will be reliable and flexible, able to work varied shifts and adapt to changing circumstances.
  • Self-Motivation and Initiative: You will be a self-motivated individual who is able to take initiative and make decisions in a fast-paced and dynamic environment.

What We Offer

  • Competitive Salary and Bonus Scheme
  • Opportunities for Career Development and Progression
  • Recognition and Rewards for Outstanding Performance
  • Discounts and Benefits for Toolstation Staff

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