Service Account Coordinator

3 weeks ago


Wellingborough, Northamptonshire, United Kingdom 4Way Recruitment Full time
Service Account Coordinator

We are seeking an experienced Service Account Coordinator to join our team at 4Way Recruitment. As a Service Account Coordinator, you will play a crucial role in ensuring the smooth operation of our clients' service accounts.

Main Responsibilities
  • Process customer maintenance orders for Ansul Fire Suppression Systems to completion.
  • Efficiently schedule and dispatch Ansul Engineers on behalf of the company in order to complete maintenance visits in line with customer requirements and industry standards.
  • Prepare jobs for scheduling of service visits in line with Service Level Agreements.
  • Work closely with your manager to meet customer expectations.
  • Prepare monthly maintenance jobs for processing.
  • Build and maintain good working relationships with your Engineers, and colleagues to ensure all calls are actioned and timescales are met.
  • Liaise with key clients to enhance both internal & external working relationships.
  • Set up new maintenance jobs and contracts for new sites.
  • Data Entry on CRM system.
  • Raise supplier purchase orders.
  • Ensure customer queries are dealt with in a timely manner.
  • Produce and execute weekly reporting of customers' accounts.
  • Prepare RAMS & Permits where required for site access.
  • Monitor and update customer Portals to ensure real time visibility, Sending out completion documentation to customers.
  • Raise invoices for completed scheduled maintenance and remedial works.
  • Review stock for engineers on jobs.
Requirements
  • At least 2 years' experience in a Scheduling / Planning / Coordinating role.
  • Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would be considered and welcomed.
  • Familiarity of using in house and external systems and databases.
  • Proactive approach to management of workload.
  • Good knowledge of Microsoft Excel and Outlook.

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and organized individual with a passion for delivering excellent customer service, we would love to hear from you.



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