Administrative Support Officer
3 hours ago
We are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As an Administrative Support Officer, you will provide high-quality administrative support to our service area, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities- Provide administrative support to the service area, including maintaining records, minute taking, data inputting, and reception duties.
- Arrange meetings and events on behalf of the service, making bookings as necessary and ensuring all equipment and documentation is available.
- Respond to telephone, email, and written queries on behalf of the service area, including call handling as agreed with the line manager.
- Produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed.
- Maintain accurate and timely electronic and hard copy information training logs using organisational systems as directed.
- Support operational staff to access management information; electronic and hard copy.
- Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.
- Collect, collate, and prepare information for service area users with support of line manager.
- Provide support to customer and visitor reception areas, acting as the first point of enquiry and signposting individuals to relevant information/service.
- Support the management team to ensure that internal and external communication systems are in place.
- Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within the level of role or escalated appropriately, supporting junior staff where necessary.
- Maximise the use of electronic systems to enable effective management of the service area, such as Microsoft Office and patient record systems.
- Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
- Be proactive and contribute ideas for improvement in the way the service is delivered.
- Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.
- Ensure that all office support services, post, filing, photo copying, are delivered in a timely manner.
- Promote the image of the department, checking that notices and leaflets are up to date and well presented.
- Financial management: process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager.
- Support the line manager with banking and remittance service (including petty cash).
- Monitor stock stationery and order supplies and equipment as required within the business area.
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead healthy independent lives & be the very best at helping people to live well.
We value our employees, making an investment in their development a priority. We offer:
- Protected CPD time for registered staff
- Variety of development pathways and ongoing regular training packages for all staff
- Leadership & mentoring programmes
- Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
- A Robust Preceptorship
- A bespoke induction programme
- Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
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