Housing Operations Manager

2 weeks ago


Leeds, Leeds, United Kingdom 1st Select Full time
Job Purpose: As a key member of the 1st Select team, the successful candidate will be responsible for leading the housing team in delivering a high-quality service to residents and the housing association. This will involve ensuring the successful delivery of a range of housing services, including income recovery, voids and lettings, estates improvement, customer engagement, ASB and other general housing operation functions.

Main Responsibilities:

* Lead a culture that empowers staff, stimulating innovation and continuous service improvement.
* Be part of the Management team.
* Lead a team of housing professionals ensuring performance targets are met/exceeded and that the service remains within budget, achieving value for money.
* Ensure the highest level of customer experience and housing management across all general needs homes.
* Manage colleagues, workloads and ensure record keeping is accurate and up to date and ensure that we are compliant with legal and regulatory requirements.
* Use benchmarking, customer feedback and complaints to continuously improve service delivery.

Strategy and Policy:

* Design, develop, deliver and review all associated policies and procedures for the Housing Service to ensure the service reflects legal requirements and best practices.

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