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Customer Service Representative

2 months ago

Tonbridge, Kent, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Customer Service Representative to join our team at Premier Inn in Tonbridge. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Welcoming Guests: Greet and welcome guests upon arrival, providing a warm and friendly welcome to our hotel.
  • Handling Guest Enquiries: Respond to guest enquiries and resolve any issues or concerns in a professional and courteous manner.
  • Managing Front Desk Operations: Handle check-ins, check-outs, and room assignments, ensuring a smooth and efficient process.
  • Providing Information and Assistance: Offer information and assistance to guests on hotel facilities, services, and local attractions.
  • Working with the Housekeeping Team: Collaborate with the housekeeping team to ensure rooms are prepared and ready for guests, and to resolve any issues related to room cleanliness or maintenance.

What We Offer:

  • Competitive Pay Rate: Up to £ per hour
  • Fixed Term Contract: Until 17/10/2024
  • Guaranteed Hours: 23 hours per week, including early, late, and weekend shifts
  • Whitbread Benefits: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
  • Pension and Saving Schemes: Company pension and save as you earn scheme
  • Discounts: Get money off shops, utility bills, travel, cinema trips, supermarkets, and more
  • Complimentary Breakfast: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

About Us:

We are a leading hospitality business, committed to providing exceptional customer service and creating a warm and welcoming environment for our guests. We believe in the importance of diversity and inclusion, and we welcome applications from candidates from all backgrounds.