Technical IT Assistant
4 days ago
We are seeking an experienced IT Support Specialist to join our team at Qualient Technology Solutions UK Limited in Rugby, UK.
Estimated Salary: £30,000 - £40,000 per annum
The successful candidate will provide first-level technical support for our IT systems, networks, and applications, responding to alerts and incidents, performing troubleshooting and diagnostics, and escalating issues to higher-level support teams when necessary.
Main Responsibilities:
- Provide first-level technical support for IT systems, networks, and applications.
- Respond to alerts and incidents according to established procedures.
- Perform initial troubleshooting and diagnostics to determine the root cause of issues.
Key Skills and Qualifications:
- Strong understanding of IT systems, Networks, and applications.
- Proficiency with monitoring tools and software like ManageEngine.
- Good understanding of ITIL processes.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and in a fast-paced environment.
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