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Single Point of Contact Advisor

2 months ago

London, Greater London, United Kingdom Humankind Full time
About the Role
Humankind is seeking a highly skilled and compassionate Single Point of Contact Advisor to join our team in Sheffield. As a key member of our service, you will be responsible for managing all calls coming into the service, gathering accurate information from individuals, and directing them to the correct element of the service.

Key Responsibilities
  • Screening enquiries and prescribing queries
  • Booking appointments via electronic diary management
  • Connecting callers to other staff members
  • Completing triages and working collaboratively with key partners and colleagues

About You
We are looking for an individual with a passion for making a difference and ensuring fair chances for all. You will have experience of working with vulnerable people and the issues facing those who misuse substances. Excellent communication skills, both written and verbal, are essential, as well as proficiency in using Microsoft Office programmes. A GCSE in Maths and English (or equivalent) is also required.

What We Offer
As a Single Point of Contact Advisor with Humankind, you will have the opportunity to make a real difference in the lives of our service users. You will be part of a dynamic and supportive team, working towards a common goal of providing excellent support and services to those in need. We offer a competitive salary and a range of benefits, including enhanced DBS clearance and access to ongoing training and development opportunities.