Single Point of Contact Advisor

3 weeks ago


London, Greater London, United Kingdom Humankind Full time
Job Details
At Humankind, we're committed to providing fair chances for all and making sure everyone can access the help and support they need to realise their potential. As a Single Point of Contact Advisor, you'll play a vital role in connecting individuals with the right services and support.

About the Role
Key responsibilities include:
  • Managing calls and enquiries, using excellent communication skills to direct individuals to the correct service element
  • Gathering accurate information to ensure effective referrals and triages
  • Working collaboratively with partners and colleagues to achieve the best health and wellbeing outcomes

About You
We're looking for someone with a passion for making a difference and ensuring fair chances for all. You'll need experience of working with vulnerable people and the issues facing those who misuse substances. Excellent communication skills, both written and verbal, are essential, as well as proficiency in using Microsoft Office programmes. A GCSE in Maths and English (or equivalent) is also required.

What We Offer
As a Single Point of Contact Advisor, you'll be part of a dedicated team making a real difference in the lives of others. You'll have the opportunity to work with a range of individuals, including those accessing our service, their loved ones, and other professionals. We offer a competitive salary, with a range of £23,000 - £26,000 (pro rata'd to 23.5 hours).

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