Retail Floor Supervisor

1 month ago


Derby, Derby, United Kingdom ENGINEERINGUK Full time

**About ENGINEERINGUK**

We are a leading retail brand with a passion for delivering exceptional customer experiences. Our mission is to make a lasting impact on our customers' lives through outstanding products and services.

We are seeking a highly skilled Seasonal Store Leader to join our team in Derby. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team's skills.

**Estimated Salary:** £29,000 - £33,000 per annum (dependent on experience)

**Job Description:**

The successful candidate will be responsible for:

  1. Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.
  2. You will oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
  3. You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.

**Required Skills and Qualifications:**

You will need to have:

  • A natural ability to lead and motivate a team.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

**Benefits:**

We offer a range of benefits, including:

  • Generous wardrobe allowance.
  • Potential to earn more from our team commission scheme.
  • Disability committed certified employer.

**Others:**

We value diversity and equality in the workplace and are committed to providing equal opportunities to all applicants.



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