Dynamic Floor Operations Manager

3 days ago


Derby, Derby, United Kingdom ALLSAINTS Full time

Job Overview:

The Dynamic Floor Operations Manager plays a pivotal role in ensuring the smooth day-to-day operations of our store, focusing on exceptional customer experience, team management, and commercial success.

About the Role:

We are seeking an experienced and ambitious individual to lead our floor team, overseeing daily operations, customer service, and sales targets. As a key member of our management team, you will be responsible for developing and implementing strategies to drive sales growth, improve customer satisfaction, and maintain high store standards.

Key Responsibilities:

  • Lead and motivate a high-performing team of stylists to deliver exceptional customer service and achieve sales targets.
  • Develop and implement effective floor plans and rotas to maximize sales opportunities and ensure seamless store operations.
  • Work closely with the management team to achieve store goals, KPIs, and SLAs.
  • Proactively manage people matters, including return to work interviews, attendance management, and performance reviews.
  • Stay up-to-date with industry trends, competitor activity, and market developments to inform strategic decisions.

Requirements:

To succeed in this role, you will need:

  • Proven experience in a similar leadership position, preferably in retail or a related industry.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work effectively in a fast-paced environment and adapt to changing circumstances.
  • Familiarity with customer relationship management (CRM) systems and digital platforms.
  • Strong business acumen and analytical skills.

What We Offer:

In return for your hard work and dedication, we offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus benefits including:

  • A comprehensive training program to support your career development.
  • A generous bonus scheme tied to store performance.
  • A range of employee discounts and perks.
  • A dynamic and supportive work environment.

Location:

This role is based in our [store location] store, which is easily accessible by public transport and offers a vibrant and diverse shopping environment.



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