Derby Floor Supervisor Leader

6 days ago


Derby, Derby, United Kingdom ENGINEERINGUK Full time
About The Role
The successful candidate will be responsible for supporting the brand leader and store manager in managing and motivating their team to deliver an exceptional brand experience to our customers. As a floor manager, you'll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system. You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.

A commercially driven individual, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.

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