Customer Experience Coordinator

7 days ago

Dunstable, Central Bedfordshire, United Kingdom LOOMIS Full time
About the Role

We are seeking a highly skilled Customer Experience Coordinator to join our team at Loomis UK.

This is a fantastic opportunity for someone with a passion for delivering exceptional customer service to develop their career in a fast-paced and dynamic environment.

Key Responsibilities
  • Coordinate a portfolio of customers, providing named account contact for all customer queries and requests.
  • Communicate effectively between customers and the organisation, ensuring service levels are met and customer expectations are exceeded.
  • Manage and prioritise daily workload, demonstrating a strong sense of ownership of customer issues.
  • Utilise effective communication skills, both written and verbal, with attention to detail and high levels of accuracy.
About You

We are looking for someone with a track-record of offering exceptional levels of customer care, a deep commitment to continuous improvement, and excellent service delivery.

You will have the ability to work in a busy, friendly office environment, and be prepared to go the extra mile to ensure our clients and internal stakeholders are delighted.

What We Offer
  • 5 weeks' holiday per year (excluding bank holidays)
  • Life Assurance
  • Employee Assistance Programme (EAP)
  • A safe and supportive culture
  • MyRewards – over 3000 discounts for everyday life
  • Pension scheme
  • Cycle to Work scheme
  • Progression opportunities
Security Criteria

You must be able to pass criminal record, personal credit, and ID checks.

You must have verifiable 5-year employment/unemployment/educational history.

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