Senior Visitor Experience Manager

3 weeks ago


Bushmills, United Kingdom The National Trust Full time

bAbouttheRole/bbrbrWeareseekinganexperiencedandskilledSeniorVisitorExperienceManagertoleadourwelcometeamanddeliveroutstandingcustomerservicetoourvisitors.Asakeymemberofourteam,youwillberesponsibleforensuringthatourvisitorshaveanexceptionalexperienceatoursite,andthatourteamisequippedtoprovidethehigheststandardsofservice.brbrbKeyResponsibilities/bbrbrLeadandmanagethewelcometeamtodeliverexceptionalcustomerservicebrDevelopandimplementstrategiestoimprovethevisitorexperiencebrWorkcloselywiththeVisitorOperationsManagertodevelopthesiteofferbrEnsurethedeliveryofthehigheststandardsofserviceandvisitorexperiencebrbrbWhatWe'reLookingFor/bbrbrWearelookingforsomeonewithexcellentleadershipandcommunicationskills,whoispassionateaboutdeliveringoutstandingcustomerserviceandhasexperienceinavisitor-facingrole.Youwillbeabletomotivateandinspireyourteamtodeliverexceptionalresults,andhaveastrongunderstandingoftheimportanceofcustomerserviceinavisitor-facingenvironment.brbrbBenefits/bbrbrTheNationalTrustoffersarangeofbenefitstosupportyourcareerandwell-being,includingasubstantialpensionscheme,freeentrytoNationalTrustplaces,andarentaldepositloanscheme.Wealsoofferflexibleworkingandanemployeeassistanceprogrammetosupportyourwork-lifebalance.brbrbHowtoApply/bbrbrIfyouareamotivatedandexperiencedleaderwhoispassionateaboutdeliveringoutstandingcustomerservice,pleaseapplyforthisexcitingopportunitytojoinourteam.



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