Welcome Manager
4 weeks ago
We are seeking an experienced Welcome Manager to lead our team of welcome staff and volunteers at our property. As the most senior person on site, you will be responsible for delivering outstanding customer service and leading on risk management.
Key Responsibilities- Manage and lead the welcome team to ensure the delivery of high-quality service and visitor experience.
- Work closely with the Visitor Operations Manager to develop the site offer and ensure the day-to-day operation of the welcome area.
- Use sound judgement and decision-making skills to resolve customer enquiries and site issues.
- Engage with visitors to inspire support through membership and help them enjoy their visit.
- Good practical experience in visitor business, tourist, heritage, or relevant visitor services environment.
- Naturally curious about people and with a passion to deliver the highest standards of customer service.
- Excellent organisational skills and ability to work under pressure.
- Ability to initiate service recovery without senior support.
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
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Welcome Manager
1 month ago
Bushmills, United Kingdom National Trust Full timeSummary We have an exciting opportunity to help lead a team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to...
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Welcome Manager
4 weeks ago
Bushmills, United Kingdom National Trust Full timeSummary We have an exciting opportunity to help lead a team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to...
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Welcome Manager
4 weeks ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking an experienced and passionate Welcome Manager to join our team at the National Trust. As a key member of our visitor operations team, you will be responsible for leading and empowering our welcome staff and volunteers to deliver exceptional customer service and ensure a memorable experience for our visitors.Key...
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Welcome Manager
4 weeks ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking an experienced and passionate Welcome Manager to join our team at the National Trust. As a key member of our visitor operations team, you will be responsible for leading and empowering our welcome staff and volunteers to deliver exceptional customer service and ensure a memorable experience for our visitors.Key...
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Welcome Manager
4 weeks ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking an experienced and passionate individual to join our team as a Welcome Manager at the National Trust. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have an unforgettable experience.Key ResponsibilitiesLead and manage a team of...
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Welcome Manager
4 weeks ago
Bushmills, United Kingdom The National Trust Full timeWelcome Manager - BushmillsSummaryWe have an exciting opportunity to help lead a team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your...
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Welcome Manager
1 month ago
Bushmills, United Kingdom The National Trust Full timeWelcome Manager - BushmillsSummaryWe have an exciting opportunity to help lead a team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your...
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Senior Welcome Manager
4 weeks ago
Bushmills, United Kingdom NATIONAL TRUST Full timeAbout the RoleWe are seeking an experienced and passionate individual to lead our welcome team at our iconic Giant's Causeway site. As Senior Welcome Manager, you will be responsible for delivering exceptional customer service and ensuring that our visitors have an unforgettable experience.Key ResponsibilitiesLead and manage the welcome team to provide...
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Welcome & Service Assistant
5 months ago
Bushmills, United Kingdom National Trust Full timeGiant’s Causeway & Carrick-A-Rede properties welcomes visitors from all over the world and we have an exciting opportunity for 4 Welcome and Service Assistants. Working within a bustling atmosphere as part of passionate team this role plays a core part in providing fantastic customer service. You’ll work in a variety of positions, outdoors, to ensure...
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Welcome Team Lead
1 month ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking an experienced and passionate individual to join our team as a Welcome Manager at the Giant's Causeway. As a key member of our Visitor Operations team, you will play a vital role in delivering exceptional customer service and ensuring our visitors have an unforgettable experience.Key ResponsibilitiesLead and manage a team of...
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Welcome Team Lead
1 month ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking an experienced and passionate individual to join our team as a Welcome Manager at the Giant's Causeway. As a key member of our Visitor Operations team, you will play a vital role in delivering exceptional customer service and ensuring our visitors have an unforgettable experience.Key ResponsibilitiesLead and manage a team of...
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Bureau Manager
4 weeks ago
Bushmills, United Kingdom NATIONAL TRUST Full time{"title": "Welcome Manager", "description": "We are seeking an experienced and passionate Welcome Manager to lead our team of welcome staff and volunteers at our property. As the most senior person on site, you will be responsible for delivering outstanding customer service and leading on risk management.Working closely with the Visitor Operations Manager...
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Bureau Manager
4 weeks ago
Bushmills, United Kingdom NATIONAL TRUST Full time{"title": "Welcome Manager", "description": "We are seeking an experienced and passionate Welcome Manager to lead our team of welcome staff and volunteers at our property. As the most senior person on site, you will be responsible for delivering outstanding customer service and leading on risk management.Working closely with the Visitor Operations Manager...
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Bureau Manager
4 weeks ago
Bushmills, United Kingdom NATIONAL TRUST Full time{"title": "Welcome Manager", "description": "We are seeking an experienced and passionate Welcome Manager to join our team at the National Trust. As a key member of our visitor operations team, you will be responsible for leading and empowering our welcome staff and volunteers to deliver exceptional customer service and create a memorable experience for our...
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Bureau Manager
4 weeks ago
Bushmills, United Kingdom NATIONAL TRUST Full time{"title": "Welcome Manager", "description": "We are seeking an experienced and passionate Welcome Manager to join our team at the National Trust. As a key member of our visitor operations team, you will be responsible for leading and empowering our welcome staff and volunteers to deliver exceptional customer service and create a memorable experience for our...
-
Bureau Manager
4 weeks ago
Bushmills, United Kingdom NATIONAL TRUST Full timeAbout the RoleWe are seeking an experienced and passionate individual to join our team as a Welcome Manager at the Giant's Causeway. As a key member of our welcome team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have an unforgettable experience.Key ResponsibilitiesLead and manage a team of welcome...
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Senior Visitor Experience Manager
4 weeks ago
Bushmills, United Kingdom National Trust Full timeWelcome to the National Trust We are seeking a highly skilled and experienced Welcome Manager to join our team at the Giant\u2019s Causeway. As a key member of our visitor operations team, you will play a vital role in delivering exceptional customer service and ensuring that our visitors have an unforgettable experience. **Key Responsibilities:** * Lead...
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Senior Visitor Experience Manager
3 weeks ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Visitor Experience Manager to join our team at the National Trust. As a key member of our team, you will be responsible for leading the welcome team and ensuring that our visitors have an exceptional experience at our site.Key ResponsibilitiesLead the welcome team to deliver outstanding...
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Senior Visitor Experience Manager
3 weeks ago
Bushmills, United Kingdom National Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Visitor Experience Manager to lead our welcome area team and deliver exceptional customer service to our visitors. As a key member of our team, you will be responsible for ensuring that our visitors have a memorable and enjoyable experience at our site.Key ResponsibilitiesLead and manage...
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Senior Visitor Experience Manager
3 weeks ago
Bushmills, United Kingdom The National Trust Full timeAbout the RoleAs a Senior Visitor Experience Manager at The National Trust, you will be responsible for leading a team of welcome staff and volunteers to deliver exceptional customer service and ensure a memorable experience for our visitors. You will work closely with the Visitor Operations Manager to develop the site offer and ensure the delivery of the...