Senior Welcome Manager

4 weeks ago


Bushmills, United Kingdom NATIONAL TRUST Full time

About the Role

We are seeking an experienced and passionate individual to lead our welcome team at our iconic Giant's Causeway site. As Senior Welcome Manager, you will be responsible for delivering exceptional customer service and ensuring that our visitors have an unforgettable experience.

Key Responsibilities

  • Lead and manage the welcome team to provide outstanding customer service
  • Develop and implement strategies to improve visitor experience and engagement
  • Work closely with the Visitor Operations Manager to develop the site offer and ensure seamless delivery
  • Ensure the highest standards of service and visitor experience are maintained at all times

What We're Looking For

  • Proven experience in customer service and team management
  • Excellent communication and leadership skills
  • Ability to work under pressure and make sound decisions
  • Passion for delivering exceptional customer service and improving visitor experience

Benefits

  • Substantial pension scheme
  • Free entry to National Trust places
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts
  • Holiday allowance
  • Flexible working
  • Employee assistance programme

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