Chocolate Retail Experience Coordinator
6 days ago
As the UK's favourite premium chocolate brand, Hotel Chocolat has established a strong reputation for delivering exceptional customer experiences. Our range of luxury giftable chocolates, innovative drinking chocolate system - the VelvetiserTM, and commitment to sustainability and ethics have made us a leader in the industry.
We're seeking a highly motivated and enthusiastic Chocolate Retail Experience Coordinator to join our Cambridge store team. As a key member of our team, you'll be responsible for engaging with our guests, showcasing our products, and providing an outstanding experience through excellent product and brand knowledge.
Job Responsibilities:- Welcome customers and provide exceptional service during their visit.
- Manage till and queue operations, processing transactions, refunds, and exchanges while responding to customer feedback.
- Develop in-depth knowledge of our products, including cocoa sourcing, manufacturing processes, allergens, and sustainability commitments.
- Host tasting sessions and product demonstrations to enhance the guest experience.
- Support with deliveries, stock management, and maintaining a clean and safe store environment.
- In-store café duties, preparing hot and cold drinks, ice creams, and snacks according to our guidelines and quality standards.
- Competitive hourly rate: £12.00 (with potential for incentives based on performance).
- Unlimited staff discount: 50% off all purchases, perfect for treating yourself and loved ones.
- Bonus benefits: including 70% discount on stays at our Hotel in St Lucia.
- Flexible working arrangements: we understand the importance of work-life balance.
- A chance to be part of an exciting, innovative, and expanding company.
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