Operational Resource Manager for Efficient Service Delivery

7 days ago


Nottingham, Nottingham, United Kingdom Leicestershire County Council Full time

Nottingham City Council is seeking a highly skilled Operational Resource Planner to join its workforce. This exciting role offers the opportunity to work in a dynamic environment, delivering efficient service delivery and making a positive impact on the lives of those living and working in the city.

The successful candidate will oversee the scheduling of workload, allocating and organizing tasks through relevant processes to maximize resource efficiency and meet key targets. Strong communication and interpersonal skills are essential for this role, as you will be interacting with customers and colleagues, including communicating difficult messages when necessary.

The ideal candidate will have proven experience in coordinating appointments and diaries for large teams in fast-paced environments, excellent communication skills, and the ability to present information clearly and concisely. They should also be able to work effectively within a team and provide administrative support.

This is a Grade D position, offering a salary range of £25,992 - £26,835 per annum. In addition to competitive pay, employees enjoy great leave entitlement and access to a generous pension scheme. The council strives to create an innovative, inclusive, and progressive work culture where everyone can thrive.

About the Role

In this position, you will play a crucial role in supporting the Business Services Manager and Team Leaders in delivering a comprehensive and efficient repairs service to customers. You will be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors, ensuring that tasks are allocated and organized effectively to maximize resource efficiency and meet defined key targets.

About You

  • You will have proven experience of coordinating, managing, and maintaining appointments and diaries of large teams within a fast-paced and pressurized environment.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively, including active listening and questioning.
  • Experience of working with computerized and manual office systems.
  • Able to present written or verbal information in a clear and concise manner.
  • Able to work effectively as part of a team.
  • Experience of providing administrative functions.

At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on our website.



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