Customer Service Support Associate
3 weeks ago
We are seeking a highly skilled and adaptable individual to join our team in Aberdeen as a Driver Mate. This is a full-time, permanent role that requires flexibility and a willingness to work on a varied shift pattern.
About the RoleAs a Driver Mate, you will be part of a two-person team responsible for delivering products to customer premises on a multidrop basis. Your duties will include assisting the delivery driver with parking and manoeuvring a company vehicle, loading and unloading vehicles, and providing exceptional customer service.
Job RequirementsThe ideal candidate will have experience of working in a fast-paced environment and providing excellent customer service. The role requires a can-do attitude and the ability to complete manual handling tasks such as pulling, lifting, and pushing. Additionally, the candidate must be willing to undergo a pre-employment Disclosure and Barring Service (DBS Check).
Key Responsibilities- Deliver products to customer premises on a multidrop basis, working as part of a two-person team
- Assist the delivery driver in parking and manoeuvring a company vehicle and loading/unloading vehicles
- Provide exceptional customer service and ensure goods are delivered in excellent condition
- Maintain clear communication with customers regarding estimated delivery times and any issues that may arise
As a Driver Mate at GXO Logistics, you will enjoy:
- An hourly rate of £13.29 (£27,643.20 annual salary)
- Potential to earn an additional £100 every 6 months via the attendance bonus scheme (T&Cs apply)
- Overtime pay of £19.94 per hour (when applicable, paid over 40hrs)
- Holiday pay and Workplace pension
- B&Q store discount upon successful completion of probation period
- A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme
- Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more
- Access to GXO University – home to a wealth of online training courses, meaning your development never ends
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